At the April 25th meeting of the SUD Board of Commissioners, the Board voted to change the District’s water leak adjustment policy to reflect the move from a cost sharing model to a insurance based cost recovery model. Now when a residential customer has a leak, they will contact a trained ServLine customer service representative who will walk the customer through the process. If the leak qualifies under SUD’s adjustment policy, all the customer will be required to pay is their six-month average bill instead of half the leak amount as required under our old policy. SUD will then be reimbursed by the insurance company for the entire amount of the leak. If the leaked water amounts to more that $1000 above their average bill, the customer will be responsible for that amount.
The change in policy and the accompanying leak insurance coverage went into effect August 1st, 2017. As of that date, all leaks that fall within the guidelines of our leak adjustment policy will be paid through insurance funds and not by the customer. All of our customers are automatically enrolled in this program and will have a $1.30 monthly charge added to their bill. Customers who wish to decline this service can call ServLine at (931) 386-3885 and have this charge removed from their bill, but any customer who declines protection will be responsible for all water charges incurred, including leaks.
ServLine also offers two optional insurance items that our customers can opt for; Water Line Protection and Sewer Line Protection. For additional information on these products, such as what is covered and pricing, please call (931) 386-3885 and a ServLine representative will be happy to assist you.
Here is a flyer with more information about the program.